We at Toner Worldwide stand behind our OEM products. With years in the industry together with our trusted suppliers we have huge success in filtering damaged products or other issues. However if you happen to receive any defective or damaged items we offer a full refund shipped at our expense. Our policy is that you identify and report an issue within 14 days, and return within 30 days. If the return is based on your error there is a 15% restocking fee.